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The CRM software market is awash with choice - the big guns, the niche players, and those that offer a complete platform for delivering business in the Cloud. So, with such choice, how do you go about creating a shortlist to focus your software selection process...

Despite the incredible advances made over the years in developing powerful software to support businesses, CRM projects can still be complex and, often times, difficult to deliver. At the centre of this is the fact that CRM can touch the hearts and minds of so many...

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